[nflug] Helpdesk Solution

[vlok stone]

Check out vtiger it's a crm and has trouble-ticket
system also. all php. 
--- Tom Morgan <samothyev at yahoo.com> wrote:

> I would recommend RT Tracker as well. I have used it
> in the past and it is fairly easy to set up.
> 
> ----- Original Message ----
> From: Michael Richardson <mtr3 at buffalo.edu>
> To: nflug at nflug.org
> Sent: Wednesday, November 21, 2007 10:37:55 AM
> Subject: Re: [nflug] Helpdesk Solution
> 
> 
> Robert Wolfe wrote:
> > Good morning all!
> > 
> > I am in need of a PHP/MySQL-based helpdesk
> solution as I do
>  webhosting for a few friends of mine from my Linux
> box at home and need a way
>  that they can file complaints <G> and issues with
> me since I am not able
>  to offer 24x7 phone support for them.  :)  
> 
> Never dealt with a PHP-based system.
> 
> When I was an SA with the department, we used
> Request Tracker
> (Perl/MySQL) for a trouble-ticket system. It even
> provides scripts for
> local e-mail aliases for ticket transactions via
> e-mail (including
> creating requests).
> 
> -- 
> Michael Richardson
> Web Programmer, ePharmacotherapy Networks
> School of Pharmacy and Pharmaceutical Sciences
> State Univ. of New York at Buffalo
> Hochstetter Hall Room 329
> (716)645-2828 ext. 266
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> 
> 
> 
> 
> 
> 
>      
>
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      ____________________________________________________________________________________
Never miss a thing.  Make Yahoo your home page. 
http://www.yahoo.com/r/hs