[nflug] Helpdesk Solution

[Tom Morgan]

I would recommend RT Tracker as well. I have used it in the past and it is fairly easy to set up.

----- Original Message ----
From: Michael Richardson <mtr3 at buffalo.edu>
To: nflug at nflug.org
Sent: Wednesday, November 21, 2007 10:37:55 AM
Subject: Re: [nflug] Helpdesk Solution


Robert Wolfe wrote:
> Good morning all!
> 
> I am in need of a PHP/MySQL-based helpdesk solution as I do
 webhosting for a few friends of mine from my Linux box at home and need a way
 that they can file complaints <G> and issues with me since I am not able
 to offer 24x7 phone support for them.  :)  

Never dealt with a PHP-based system.

When I was an SA with the department, we used Request Tracker
(Perl/MySQL) for a trouble-ticket system. It even provides scripts for
local e-mail aliases for ticket transactions via e-mail (including
creating requests).

-- 
Michael Richardson
Web Programmer, ePharmacotherapy Networks
School of Pharmacy and Pharmaceutical Sciences
State Univ. of New York at Buffalo
Hochstetter Hall Room 329
(716)645-2828 ext. 266
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