[nflug] Helpdesk Solution

[Michael Richardson]

Robert Wolfe wrote:
> Good morning all!
> 
> I am in need of a PHP/MySQL-based helpdesk solution as I do webhosting for a few friends of mine from my Linux box at home and need a way that they can file complaints <G> and issues with me since I am not able to offer 24x7 phone support for them.  :)  

Never dealt with a PHP-based system.

When I was an SA with the department, we used Request Tracker
(Perl/MySQL) for a trouble-ticket system. It even provides scripts for
local e-mail aliases for ticket transactions via e-mail (including
creating requests).

-- 
Michael Richardson
Web Programmer, ePharmacotherapy Networks
School of Pharmacy and Pharmaceutical Sciences
State Univ. of New York at Buffalo
Hochstetter Hall Room 329
(716)645-2828 ext. 266