[nflug] TW Cable

Richard Hubbard hubbardr at adelphia.net
Tue May 8 20:39:30 EDT 2007


Amazingly enough, when I emailed them, informing them that they don't 
know much about networking if they required me to connect directly to 
the internet, and that I would be taking my business to verizon and 
posting about my experiences to Fark, Slashdot, and Digg, I got a phone 
call.

They reprovisioned my cable modem, and were able to get it up to barely 
acceptable speed levels.  The excuse now is that I need to get a new 
cable modem (it's theirs, so I just trade it in).  So I'll tool on by 
later this week and get a new one.  After that, we'll see if it works.

Interestingly enough, a former student of mine is working level 2 tech 
support at TW.

So I'll reserve my "moron" statement for level 1 and management.

So if anyone else is having a problem, call or email. Insist on being 
elevated, and get your modem reprovisioned/replaced. That may fix some 
of your problems.  (Although, I think they are doing a little QOS hijinx 
with their routers if you aren't on their A list.  Interestingly, when I 
did a tracert (traceroute, sorry) this morning, I was getting 500 ms 
response times from everything TW. Now I'm getting 15ms responses.  So 
if you are not a premium subscriber, you aren't just being slowed down 
by your modem, but also by TW's routers.

Net Neutrality, anyone?
Sam Stern wrote:
>> -----Original Message-----
>> From: nflug-bounces at nflug.org [mailto:nflug-bounces at nflug.org]
>> On Behalf Of Richard Hubbard
>> Sent: Tuesday, May 08, 2007 7:49 AM
>> To: nflug at nflug.org
>> Subject: [nflug] TW Cable
>>
>> Is it just me, or is time warner cable a bunch of farking morons?
>>
>> 2 weeks ago, they swapped around their network equipment, and
>> since then it has been running at glacier speed.
>> I try to do their 50 mb download speed test, but I told them
>> that I wasn't exposing my computer to the internet sans firewall.
>> The 50mb download was stopped because I had to go to work
>> (after 35 minutes), and I got a reply back stating that if I
>> wasn't going to disable their firewall, then they couldn't help me.
>>
>> Anyone here still using TW?  Anyone work for TW?  If you do,
>> do they intentionally hire morons?
>>
>> Richard Hubbard
>> Technology Solutions Inc
>>
>>     
>
>
> Hi Richard,
>
> I do not think twc are morons. They are, however NOT effective
> communicators. Something went horribly wrong when they tried to merge the
> Adelphia infrastructure into the rr.com infrastructure. In that transition,
> something happened to their routing and cable modem configs. For some reason
> (unknown to me) their dhcp server was giving out a 98.x address that routed
> my traffic into New jersey and I got a nice 230kbs symmetric connection to
> the internet.
>
> After some hold time, the tech had me turn my modem off for 1 minute and on
> again. Volia! Problem fixed, new ip address 76.x. Only to resurface last
> night (again, 98.x ip slow speed). Turn off modem, turn on again, Acquire
> 76.x address. Problem fixed for a bit longer.
>
> As a fellow technocrat I expect better communications than this but given I
> have little choice -- cable or (much slower) Verizon pppoe I guess cable is
> the lesser of the two evils. That said, you need to call them whenever it
> slows down. Use the "tools" over at dslreports.com for the free speed tests
> so you can effectively escalate to two tier 2 in no time by quoting your
> upstream/down stream to them.
>
> Since I work remotely, I ordered a dsl backup and it was fully provisioned
> and active in four days.
>
> P.S. No Fios on Grand island yet
>
> Sam S.
>
>
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>
>   
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