[nflug] TW Cable

[Michael Richardson]

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Richard Hubbard wrote:
> Is it just me, or is time warner cable a bunch of farking morons?
> 
> 2 weeks ago, they swapped around their network equipment, and since then it has been running at glacier speed. 
> I try to do their 50 mb download speed test, but I told them that I wasn't exposing my computer to the internet sans firewall.
> The 50mb download was stopped because I had to go to work (after 35 minutes), and I got a reply back stating that if I wasn't going to disable their firewall, then they couldn't help me.
> 
> Anyone here still using TW?  Anyone work for TW?  If you do, do they intentionally hire morons?

I still use TW, but I'm in Rochester's coverage area at home (Akron).
Their service and staff are the exact OPPOSITE from Buffalo. In 4 years
of service, I think my network's been down twice for no longer than an
hour. (well, three if you count the October storm). Their tech support
has been extremely helpful - the last tech even helped me out with a
minor linux problem even though they don't officially support it ("about
half of us in the center use it").

I hate to see people lose their jobs during a reorganization, but maybe
Buffalo should have cleared out it's staff and started over. You figure
if the current Adelphia employees can't manage quality service, what
good is a name/equipment change going to do?

- --
Michael Richardson
Web Programmer, ePharmacotherapy Networks
School of Pharmacy and Pharmaceutical Sciences
State Univ. of New York at Buffalo
Hochstetter Hall Room 329
(716)645-2828 ext. 266
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