[nflug] strange email problem

[Cyber Source]

Robert Meyer wrote:
> The unbalanced means that you have unbalanced '>' character.  In Email
> addresses, you might have "Cyber Source <peter at thecybersource.com>"  where you
> have '<' and '>' bracketing the actual Email address.  Is it possible that her
> 'replyTo' in her configuration is missing one of the brackets?  Is it possible
> that she is putting herself in the CC line missing one of the brackets?
>
> Hope this gives you a clue...
>
> Cheers!
>
> Bob
>
> --- Cyber Source <peter at thecybersource.com> wrote:
>
>   
>> Hello All,
>>   I know there are some email guys on here. I am having some strange 
>> email problems on our server running sendmail. I have this one client 
>> (and most of the time she is typing in the wrong email address etc.) who 
>> gets alot of returned mail. I looked into this and see that the return 
>> emails always say "unbalanced". So I grepped my mail logs and searched 
>> for tensminger. tensminger at tmsi-logistics.com is a valid email address 
>> and this one has a few instances of returned mail, all showing this 
>> "unbalanced" in the return email. Below is the result of grepping the 
>> mail logs for tensminger and everywhere it shows "unbalanced" is when 
>> the email got returned. I am hoping some of you have seen this before or 
>> can give me a clue as to what is going on. Could it be a dns issue? Our 
>> server? A relaying server along the way? Their server? TIA
>>
>> [root at ns1 log]# less maillog* | grep tensminger
>> Jul 31 23:34:12 ns1 sendmail[10771]: k713YCwN010771: k713YCwO010771: 
>> DSN: tensminger at tmsi-logistics.com>... Unbalanced '>'
>> Aug  2 09:59:34 ns1 sendmail[10677]: k72DxXuW010677: 
>> from=<tensminger at tmsi-logistics.com>, size=2105, class=0, nrcpts=1, 
>> msgid=<E4953A5A879DD24CBADCD185FAFA283910F955 at st3.SourceTechnical.hosting>, 
>> proto=SMTP, daemon=MTA, relay=mail.sourcetechnical.com [24.75.56.34]
>> Aug  2 16:39:37 ns1 sendmail[11085]: k72KdbaJ011085: to="Tracy 
>> Ensminger" <tensminger at tmsi-logistics.com>, 
>> ctladdr=julie at advancedcarephysicaltherapy.com (48/48), delay=00:00:00, 
>> xdelay=00:00:00, mailer=relay, pri=31198, relay=[127.0.0.1] [127.0.0.1], 
>> dsn=2.0.0, stat=Sent (k72KdbVb011086 Message accepted for delivery)
>> Aug  2 16:39:39 ns1 sendmail[11089]: k72KdbVb011086: 
>> to=<tensminger at tmsi-logistics.com>, 
>> ctladdr=<julie at advancedcarephysicaltherapy.com> (789/790), 
>> delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=121452, 
>> relay=mail.tmsi-logistics.com. [24.75.56.34], dsn=2.0.0, stat=Sent ( 
>> <36903.67.21.90.121.1154551177.squirrel at mail.thecybersource.com> Queued 
>> mail for delivery)
>> Aug  2 16:40:35 ns1 sendmail[11151]: k72KeYS1011151: 
>> from=<tensminger at tmsi-logistics.com>, size=3927, class=0, nrcpts=1, 
>> msgid=<E4953A5A879DD24CBADCD185FAFA283910F963 at st3.SourceTechnical.hosting>, 
>> proto=SMTP, daemon=MTA, relay=mail.sourcetechnical.com [24.75.56.34]
>> Jul 19 21:59:05 ns1 sendmail[13126]: k6K1x5C5013126: k6K1x5C6013126: 
>> DSN: tensminger at tmsi-logistics.com>... Unbalanced '>'
>> Jul 10 08:54:12 ns1 sendmail[6623]: k6ACsCvX006623: k6ACsCvY006623: DSN: 
>> tensminger at tmsi-logistics.com>... Unbalanced '>'
>> Jul 10 12:26:29 ns1 sendmail[24248]: k6AGQTvj024248: 
>> from=<tensminger at tmsi-logistics.com>, size=3237, class=0, nrcpts=1, 
>> msgid=<E4953A5A879DD24CBADCD185FAFA283910F8A1 at st3.SourceTechnical.hosting>, 
>> proto=SMTP, daemon=MTA, relay=mail.sourcetechnical.com [24.75.56.34]
>> Jul 12 23:32:16 ns1 sendmail[27434]: k6D3WFUw027434: to="Tracy 
>> Ensminger" <tensminger at tmsi-logistics.com>, 
>> ctladdr=julie at advancedcarephysicaltherapy.com (48/48), delay=00:00:01, 
>> xdelay=00:00:00, mailer=relay, pri=31621, relay=[127.0.0.1] [127.0.0.1], 
>> dsn=2.0.0, stat=Sent (k6D3WGhj027435 Message accepted for delivery)
>> Jul 12 23:32:17 ns1 sendmail[27438]: k6D3WGhj027435: 
>> to=<tensminger at tmsi-logistics.com>, 
>> ctladdr=<julie at advancedcarephysicaltherapy.com> (789/790), 
>> delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121876, 
>> relay=mail.tmsi-logistics.com. [24.75.56.34], dsn=2.0.0, stat=Sent ( 
>> <34603.24.51.46.198.1152761535.squirrel at mail.thecybersource.com> Queued 
>> mail for delivery)
>>
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>>     
>
>
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>   
Good points. As I was about to reply to you, I checked into her 
squirrelmail configs deeper and low and behold, she had created some 
addresses in her squirrelmail login and guess what? The offending 
address, has a missing bracket! Can I get a big WTF??!!
All I can imagine is she copied and pasted it in and it didn't catch or 
lost the one bracket during the process.
Thanks guys!
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