[nflug] tw rr screwjob

[Richard Hubbard]

Another advantage to telling the rep on the other end that you are using linux is that it marks you as someone who has a clue.  The tech support people have to deal with a lot of folks who forget that they have to turn the box on in order to connect, so the more quickly you can separate yourself from that crowd, the more quickly you can get your problem fixed.

Which is why I had very serious issues with rr support via email. They automatically assumed I was clueless.
When I got on the phone with the level 2 tech, we chatted about how many people at TW I had taught, which put us on the proper footing, specifically that I wasn't talking out of my ass, and was willing to calmly discuss my issues with anyone who didn't assume I was an idiot.

 
Richard Hubbard 
Technology Solutions Inc

----- Original Message ----
From: K O <wpos2 at roadrunner.com>
To: nflug at nflug.org
Sent: Thursday, May 31, 2007 7:51:12 AM
Subject: Re: [nflug] tw rr screwjob

I agree with Cyber Source.  One of the strengths of Windows is its 
ubiquity: that is to say that it's a good bet that anytime that new 
sofware, drivers, etc. come out, they're available for Windows.  It is 
similarly with support.  The more something is popular, the more it is 
provided for.  That is one of the reasons why wireless cards are largely 
unsupported for the Amiga.

Stephen: based on my experience, I wouldn't worry too much about being 
labeled an undesirable by Adelphia's tech support.  As courteous and 
usually helpful as they are, whenever they ask me about my OS, they ask 
which version of Windows I'm running.  I bet there are no more than 2 
techs there who can name more than 1 distro.  Not to discredit them; 
they just haven't been trained in Penguin nuances by the training staff. 
  One person, years ago, acknowledged that I'm running "some version of 
Unix."  Maybe he was the only one who bothered to look at my record.  At 
least I got that.

Cyber Source napisał(a):
> Stephen Burke wrote:
>> Nice.
>>
>> Any phone call I can avoid is a serious bonus, particularly ones like
>> the one we were talking about. I'm all for flying UNDER the radar as
>> opposed to being branded by bb as a subversive non-M$-user. ;-)
>>
>> Thanks,
>> S.
>> _______________________________________________
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>> nflug at nflug.org
>> http://www.nflug.org/mailman/listinfo/nflug
>>
> WHY??!! That's my point. Why do you guys who love Linux shy away from
> saying so? I'm the first one to say what I use. In fact, many times I've
> had dual boot boxes on new installs of cable or dsl internet and I
> refuse to even let them know I have windows at all and make them help me
> with my Linux side. Squeaky wheels get the grease! Linux is awesome and
> it just keeps getting better. In fact, I laugh when I see windows 2000
> running at the banks and stuff, yea, that's a good idea, lets put a
> completely insecure, virus prone OS on our system here in control of
> everyones funds, real good. I always tell my clients that they are about
> 3-5 years or so ahead of the pack, and I truly believe that.
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> 
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