[nflug] tw rr screwjob

[Joshua Ronne Altemoos]

It is crazy to assume that. I have had a lot of issues with T-Mobile
and they act like that. I explain what is going on and what the
problems are. I explain everything in very technical details, and they
always try to dumb what I say down.

It pisses me off

~Josh

On 5/31/07, matt donovan <kitchetech at gmail.com> wrote:
>
> actually that's how customer services is trained that all users are clueless
> until the user actually tells you that they are not clueless, at least
> that's how they teach the customer service class down here at JCC
>
> On 5/31/07, Stephen Burke <qfwfq at adelphia.net> wrote:
> > Actually, I agree, too, but I get the impression that tech support types
> > in general are trained to just assume that anyone who actually calls
> > them must be clueless or they wouldn't be calling. I have also had one
> > simply hang up on me (D-link, on that occasion, not tw) when I stopped
> > them from spewing out their standard M$ directions by telling them that
> > I was using linux.
> >
> > Perhaps I wrote too much there. I'm not afaid to say I don't use
> > microshit. The whole point, really, was that I just hate the telephone
> > and if I can avoid it, that's great.
> >
> > But clearly caution is in order when things get SO orwellian that tw
> > trashes your service and then sends out some bullshit email saying
> > things are better than ever, right? If they're left with the delusion
> > that All of their customers are mindless M$ morons, those of us using a
> > real OS have a bit more wiggle room. Then, when all the tw spyware
> > floods my nic it'll maybe just not work instead of clueing them in to
> > the fact that they need to get someone to write nix programs for total
> > comtrol of the wires, which they are almost certainly aiming for, or so
> > it would seem.
> >
> > Viva la Revolucion!
> > S.
> >
> > K O wrote:
> > > I agree with Cyber Source.  One of the strengths of Windows is its
> > > ubiquity: that is to say that it's a good bet that anytime that new
> > > sofware, drivers, etc. come out, they're available for Windows.  It is
> > > similarly with support.  The more something is popular, the more it is
> > > provided for.  That is one of the reasons why wireless cards are largely
> > > unsupported for the Amiga.
> > >
> > > Stephen: based on my experience, I wouldn't worry too much about being
> > > labeled an undesirable by Adelphia's tech support.  As courteous and
> > > usually helpful as they are, whenever they ask me about my OS, they ask
> > > which version of Windows I'm running.  I bet there are no more than 2
> > > techs there who can name more than 1 distro.  Not to discredit them;
> > > they just haven't been trained in Penguin nuances by the training staff.
> > >  One person, years ago, acknowledged that I'm running "some version of
> > > Unix."  Maybe he was the only one who bothered to look at my record.  At
> > > least I got that.
> > >
> > > Cyber Source napisał(a):
> > >
> > >> Stephen Burke wrote:
> > >>
> > >>> Nice.
> > >>>
> > >>> Any phone call I can avoid is a serious bonus, particularly ones like
> > >>> the one we were talking about. I'm all for flying UNDER the radar as
> > >>> opposed to being branded by bb as a subversive non-M$-user. ;-)
> > >>>
> > >>> Thanks,
> > >>> S.
> > >>> _______________________________________________
> > >>> nflug mailing list
> > >>> nflug at nflug.org
> > >>> http://www.nflug.org/mailman/listinfo/nflug
> > >>>
> > >> WHY??!! That's my point. Why do you guys who love Linux shy away from
> > >> saying so? I'm the first one to say what I use. In fact, many times
> I've
> > >> had dual boot boxes on new installs of cable or dsl internet and I
> > >> refuse to even let them know I have windows at all and make them help
> me
> > >> with my Linux side. Squeaky wheels get the grease! Linux is awesome and
> > >> it just keeps getting better. In fact, I laugh when I see windows 2000
> > >> running at the banks and stuff, yea, that's a good idea, lets put a
> > >> completely insecure, virus prone OS on our system here in control of
> > >> everyones funds, real good. I always tell my clients that they are
> about
> > >> 3-5 years or so ahead of the pack, and I truly believe that.
> > >> _______________________________________________
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> > >> nflug at nflug.org
> > >> http://www.nflug.org/mailman/listinfo/nflug
> > >>
> > > _______________________________________________
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> > >
> >
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> >
>
>
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-- 
Josh Altemoos
joshua at wolfnix.net
-Quis custodiet ipsos custodes
-Veritas vos liberabit