[nflug] adelphia

[robert_todd at adelphia.net]

---- Sam Stern <samstern at samstern.net> wrote: 
>  
> 
> > -----Original Message-----
> > From: nflug-bounces at nflug.org 
> > [mailto:nflug-bounces at nflug.org] On Behalf Of eric
> > Sent: Wednesday, May 10, 2006 8:12 AM
> > To: nflug at nflug.org
> > Subject: [nflug] adelphia
> > 
> > Hi I'm trying to connect a linux box to the internet, but all 
> > I get is a
> > screen saying Adelphia cannot continue with the installation ..please
> > call adelphia for assistance ....and I know what kind of 
> > assistance I'll
> > get "I'm sorry we don't support Linux" can anyone help?
> > 
> > Thanks in advance,
> > Eric
> 
> 
> Hi Eric,
> 
> 
> When I first moved into the area, my gateway was openbsd and I refused to
> run the Adelphia disk. When I called Adelphia, I found their tech support
> had several closet Linux types. Rather, than worrying about what they will
> say to you how about just calling them? The moment they start giving you
> grief, ask to speak to "someone with more experience" or "a manager". It
> works every time ;>

Sam, as stated in my previous posting to the list, I am, indeed, one of the few Adelphia technical support reps (in tier 1 nonetheless) that uses Linux (and only 1 of 3 that work here in Buffalo that run Sun Sparc-based equipment at home <G>).  Here's a hint - I work in chat-based technical support (the people you get when you click on 'Live Support OnLine' from the Adelphia webmail page <G>).

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