Adelphia Powerlink

Timothy J. Finucane speljamr at speljamr.com
Tue Mar 9 11:55:42 EST 2004


How do I convince Adelphia if I think it is the modem? Their tech
support seems less than helpful. Do they have a place you can go to and
just exchange the modem?

Tim Finucane


On Tue, 2004-03-09 at 10:26, Cyber Source wrote:
> just to chime in here, i haven't followed this thread that close but a
> couple of weeks ago i did a network job in someones house. Long story
> short, the network connection kept dropping, the router would not keep
> an address from the cable modem.
> 1. replaced the brand new router, wasnt it.
> 2. moved the modem so that the cable coming into the house ran first
> into a splitter, then a 3' patch coax cable right into the modem, then
> cat5 from there, wasnt it.
> 3. problem worsened at night but still was dropping address, never to
> the public side though.
> 4. never thought that it would have been the cable modem itself but i
> replaced that and that was it. just exchanged it at adelphia. it seems
> that the internal workings of the modem were failing and kept dropping
> the address to the cat5 side of the cable modem but never would lose
> the public side.
> This drove me nuts for a couple of days, cause who would suspect the
> cable modem to be bad? The dreaded "it worked before" kept being
> voiced. I think when i added other pc's to an already weak link, it
> just wasnt enough anymore.
> 
> Golden Rule for troubleshooting- Rule out nothing!
> 
> Dave Andruczyk wrote:
> > --- "Timothy J. Finucane" <speljamr at speljamr.com> wrote:
> >   
> > > Of the people out hereusing Adelphia, has anyone been experiencing
> > > problems between their router and Adelphia?
> > > 
> > > I have a Linksys BEFSR41 v.2 Cable/DSL Router and it will not renew
> > > it's
> > > DHCP settings from the Cable modem. Is it possible my router is
> > > foobar?
> > > Or are there known changes to the Adelphia setup that would cause a
> > > problem for the router?
> > >     
> > I've had that issue in the past.  The solution was to unplug the router
> > from the cable modem until the cable modem was COMPLETELY ready.  On
> > mine if the modem's "online" light is flashing and the router is on,
> > the router gets an off-net address (192.168.x.y) address instead of the
> > normal 24.x.y.z addresses.  
> > 
> > Also if you switch between devices plugged into the cable modem (i.e.
> > unplug the router and plug the PC in directly), the cable modem MUST be
> > power cycled as only 1 MAC address (every netwrok card has a unique MAC
> > address) will be allowed to bridge traffice onto adelphia's LAN. If you
> > unplug your router and plug your PC directly to the modem is should NOT
> > work without power cycling the modem. 
> > 
> > 
> > =====
> > Dave J. Andruczyk
> > 
> > __________________________________
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> >   





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