Network Trouble Shooting help.

[Mark Musone]

Greg,

Besides our extensive monitoring that Shatter I.T.'s NOC provides, we
have a new product called 24Seven Cube, which is a remote monitoring
appliance.
It contains all of our monitoring technology in a remotely-deployable
box, and also creates a realtime secure link into our data NOC for 24/7
monitoring while not being intrusive to your network or firewall. Our
focus is on high reliability and high performance.

Although most of our clients deploy this as part of a permanent
monitoring solution, I'm sure this will pinpoint your problem quickly
and effectively.

Feel free to contact me at 716-852-5872 or via email.
Also, take a look at our web site: http://www.shatterit.com/


-Mark

-----Original Message-----
From: owner-nflug at nflug.org [mailto:owner-nflug at nflug.org] On Behalf Of
Greg Neumann
Sent: Wednesday, April 07, 2004 12:04 PM
To: nflug at nflug.org
Subject: Network Trouble Shooting help.

Anybody know anybody qualified to do network trouble shooting for a 
Windows 2000/XP setup?
Intuit tech supports blames network hardware/settings for troubles we're

having. I don't have the equipment or real expertise to do this. It's a 
very small network setup, 11 pc's, (one pretending to be a 
server,another pretending to be a firewall), 2 print servers, one 
networked printer connected by various 10/100 8 port switches. I've 
checked all that I can (looks like it's connected, the status lights 
show "good", pings go through in good time) but ... I can't find any of 
the "lag" or bandwidth hogging processes that Intuit insists is causing 
the problems. I've gone so far as to disconnect everything but the 
server and a single workstation.
Anyway, as this could be marginal hardware, and I have no tools for 
checking that, I've been asked to seek outside assistance.
Runs TCP/IP in a Win2000 environment. NO active Linux boxes connected, 
and I'm not real familiar w/ network troubleshooting tools. This will, 
of course, pay some money.
Any recommendations?
Thanks,
Greg Neumann

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