Network Trouble Shooting help.

[Cyber Source]

what exactly is the problem and why are Intuit techs giving opinions? 
I've only associated Intuit with Quickbooks before.

Greg Neumann wrote:

> Anybody know anybody qualified to do network trouble shooting for a 
> Windows 2000/XP setup?
> Intuit tech supports blames network hardware/settings for troubles 
> we're having. I don't have the equipment or real expertise to do this. 
> It's a very small network setup, 11 pc's, (one pretending to be a 
> server,another pretending to be a firewall), 2 print servers, one 
> networked printer connected by various 10/100 8 port switches. I've 
> checked all that I can (looks like it's connected, the status lights 
> show "good", pings go through in good time) but ... I can't find any 
> of the "lag" or bandwidth hogging processes that Intuit insists is 
> causing the problems. I've gone so far as to disconnect everything but 
> the server and a single workstation.
> Anyway, as this could be marginal hardware, and I have no tools for 
> checking that, I've been asked to seek outside assistance.
> Runs TCP/IP in a Win2000 environment. NO active Linux boxes connected, 
> and I'm not real familiar w/ network troubleshooting tools. This will, 
> of course, pay some money.
> Any recommendations?
> Thanks,
> Greg Neumann