(a certain cable conglomerate)

[Charles Rishel]

Well, interesting thread.  I used to work for this certain cable 
conglomerate, but quit due to the inproprieties (sp?) of the company.  I 
was one of the senior tech support personnel, but the job got reduced to 
doing stupid stuff all day rather than any real troubleshooting.  Also, 
with the hiring freeze in the Unix dept, there was no future there for me.

I can say with certainty though that if the smtp servers are overwhelmed 
the Unix personnel will actually go in and clear the queue so that the mail 
will work again.  Why this is necessary is anyone's guess.  But I know for 
a fact also that they do NOT like the customers to know this fact.  Another 
senior tech got ROYALLY reamed for honestly informing a customer of this fact.
You are actually supposed to feign stupidity and 'ask the customer to 
resend the email'.
This was completely unacceptable to me, and others, but I finally got fed 
up with all the BS and decided that it was time to move on with my life and 
career.

Since I no longer work for the company, they really can't say squat to me 
anymore :-)
Finally I can be honest about them and their 'incredible' service ;-0

As you can see, I do not use their mail servers either.. I have always 
relied on my localnet dialup account, they know how to do mail :-)

Charles Rishel
Chaz®

At 03:09 AM 6/6/02 -0400, you wrote:
>         Stay away from the purple micro-dot errrr I mean Adelphia mail,
>It's pretty bad.
>         It's pretty bad when my desk rumbles because I'm 20 feet over
>the freakin' head end and my mail is down.
>         Dege, I can't verify your claim. In fact I'd go as far as highly
>doubting it but I wouldn't go as far as wagering my highly coveted
>employee stock purchase plan on it. Adelphia's server farms are
>completely infested with spam and Klez. The Klez is clearing up but the
>spam levels are higher than I've ever seen. It's really a global problem
>but Adelphia's late to the game as far as installing anti-spam software
>that works. They don't want to offend innocent domains. There's no
>grease in the chain of command.
>         Are any of my bosses in this group? I'll be waiting for the tap
>on the shoulder tomorrow. Ahem, Mr. Falsone, why don't you come with me.
>Ahhh!
>         OK, stay away from the mail
>
>         -Anthony
>
>
>-----Original Message-----
>From: owner-nflug at nflug.org [mailto:owner-nflug at nflug.org] On Behalf Of
>Justin Bennett
>Sent: Wednesday, June 05, 2002 1:04 PM
>To: nflug at nflug.org
>Subject: Re: RE: (a certain cable conglomerate)
>
>Got my standby dialup ATT, for just such emergencies... :) I have
>friends who use their mail, it sucks. Sometimes delays as long as a day
>or so, they've had mail that doesn't get through, ect.. So I hear. I
>don't use it....
>
>
>On Wed, 2002-06-05 at 11:53, Robert Dege wrote:
> >
> >
> > >     So when I have one of my periodic outages I know who to yell
>at... just
> > > kidding :)
> >
> > heh - how can you email out if you're suffering through a periodic
>outage?
> > :)
> >
> > Speaking of crack-delphia, I heard that in order to handle the
> > overwhelming load of users trying to use the mail server, that they
>are
> > actually diabling user accounts (temporarily of course) until server
>loads
> > are reasonable.  Then they re-activate the accounts.
> >
> > This urban legend hold water?
> >
> > Dege
> >
> > So Many Things in Life Would Be Really Funny
> > .... If They Weren't Happening To Me
> >
> >
> > --
> > This message has been scanned for viruses and
> > dangerous content by Dynabrade using MailScanner,
> > and is believed to be clean.
>--
>-------------------------------------------
>Justin Bennett
>Red Hat (Linux) Certified Engineer
>Network Administrator
>Dynabrade Inc.
>8989 Sheridan Dr
>Clarence, NY 14031
>716-631-0100 ext 215
>
>
>--
>This message has been scanned for viruses and
>dangerous content by Dynabrade using MailScanner,
>and is believed to be clean.