[nflug] ISP troubleshooting from a TW employee's point of view
robert at wolfe-n-wolfe-enterprises.com
Sun Sep 16 22:47:15 EDT 2007
----- Original Message -----
From: "Nflug at nflug.org" <nflug at nflug.org>
To: <robert.wolfe at wolfe-n-wolfe-enterprises.com>
Sent: Sunday, September 16, 2007 8:30 PM
Subject: Re: [nflug] ISP troubleshooting from a TW employee's point of view
>I can understand the customer's point of view.
I used to work for TW here in Buffalo when it was Adelphia. I remember
getting chastised by one of the Tier 1 supervisors for actually helping a
customer that ran Linux. We were always getting told, "Tell the customer we
only provide settings for Linux setups, nothing more." This was BS. If I
could help a fellow Linux users, I would.
> I actually agree with you that people should be
> trained in GNU/Linux, but then that brings up the
> question of how to justify training them, putting them
> on a team, and opening a phone bank. How many
> GNU/Linux geeks are going to call ?
As far as Linux/Unix training is concerned, I agree. Anyone that uses a
computer or works in I.T. should be trained on Linux/Unix. I teach
Linux/Unix at Trocaire College as part of their Computer Networking
Technology curriculum. I have to say that in the two semesters I have been
the class' instructor, I have seen a high degree of interest in the Linux
operating system for both as a server OS as well as a standalone desktop OS.
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