[nflug] tw rr screwjob

[matt donovan]

actually that's how customer services is trained that all users are clueless
until the user actually tells you that they are not clueless, at least
that's how they teach the customer service class down here at JCC
On 5/31/07, Stephen Burke <qfwfq at adelphia.net> wrote:
>
> Actually, I agree, too, but I get the impression that tech support types
> in general are trained to just assume that anyone who actually calls
> them must be clueless or they wouldn't be calling. I have also had one
> simply hang up on me (D-link, on that occasion, not tw) when I stopped
> them from spewing out their standard M$ directions by telling them that
> I was using linux.
>
> Perhaps I wrote too much there. I'm not afaid to say I don't use
> microshit. The whole point, really, was that I just hate the telephone
> and if I can avoid it, that's great.
>
> But clearly caution is in order when things get SO orwellian that tw
> trashes your service and then sends out some bullshit email saying
> things are better than ever, right? If they're left with the delusion
> that All of their customers are mindless M$ morons, those of us using a
> real OS have a bit more wiggle room. Then, when all the tw spyware
> floods my nic it'll maybe just not work instead of clueing them in to
> the fact that they need to get someone to write nix programs for total
> comtrol of the wires, which they are almost certainly aiming for, or so
> it would seem.
>
> Viva la Revolucion!
> S.
>
> K O wrote:
> > I agree with Cyber Source.  One of the strengths of Windows is its
> > ubiquity: that is to say that it's a good bet that anytime that new
> > sofware, drivers, etc. come out, they're available for Windows.  It is
> > similarly with support.  The more something is popular, the more it is
> > provided for.  That is one of the reasons why wireless cards are largely
> > unsupported for the Amiga.
> >
> > Stephen: based on my experience, I wouldn't worry too much about being
> > labeled an undesirable by Adelphia's tech support.  As courteous and
> > usually helpful as they are, whenever they ask me about my OS, they ask
> > which version of Windows I'm running.  I bet there are no more than 2
> > techs there who can name more than 1 distro.  Not to discredit them;
> > they just haven't been trained in Penguin nuances by the training staff.
> >  One person, years ago, acknowledged that I'm running "some version of
> > Unix."  Maybe he was the only one who bothered to look at my record.  At
> > least I got that.
> >
> > Cyber Source napisał(a):
> >
> >> Stephen Burke wrote:
> >>
> >>> Nice.
> >>>
> >>> Any phone call I can avoid is a serious bonus, particularly ones like
> >>> the one we were talking about. I'm all for flying UNDER the radar as
> >>> opposed to being branded by bb as a subversive non-M$-user. ;-)
> >>>
> >>> Thanks,
> >>> S.
> >>> _______________________________________________
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> >>>
> >> WHY??!! That's my point. Why do you guys who love Linux shy away from
> >> saying so? I'm the first one to say what I use. In fact, many times
> I've
> >> had dual boot boxes on new installs of cable or dsl internet and I
> >> refuse to even let them know I have windows at all and make them help
> me
> >> with my Linux side. Squeaky wheels get the grease! Linux is awesome and
> >> it just keeps getting better. In fact, I laugh when I see windows 2000
> >> running at the banks and stuff, yea, that's a good idea, lets put a
> >> completely insecure, virus prone OS on our system here in control of
> >> everyones funds, real good. I always tell my clients that they are
> about
> >> 3-5 years or so ahead of the pack, and I truly believe that.
> >> _______________________________________________
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> >>
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