[nflug] Ticket Tracking / Helpdesk App / Time Tracking

[Dennis Ruzeski]

We use RT where I work- It's surprisingly full featured and runs on linux,
but I don't think it's GPL'd.

--Dennis



On 7/27/06, Darin Perusich <Darin.Perusich at cognigencorp.com> wrote:
>
> check out rt: request tracker, http://www.bestpractical.com/rt/. i've
> never used it, we have a custom app here but i know from a few people
> who to use it that it's really nice.
>
> sugarCRM is more for customer resource management and i don't think it
> will really lend itself well to what you're looking for.
>
> try searching for 'helpdesk' on freshmeat.net.
>
> Ronald Wechter wrote:
> > All,
> >
> > Has anyone used a good opensource ticket tracking application?  My
> > needs would be something that can accept incoming emails; accept
> > manually inputted tickets; track the time spent on each issue along
> > with all the steps of the issue; and finally something that can total
> > the time spen total for a customer.
> >
> > SugarCRM is nice - You can track tasks and "bugs" but it does not
> > have time tracking in it.
> >
> > Egroupware (Phpgroupware) - This is nice but the Ticket Trasking
> > System (TTS) is not really integrated into the contacts section (ie:
> > Cannot total all the issues open with a particular client).
> >
> > Zentrack - Not much experience but looking into its features.
> >
> > Suggestions would be great
> >
> > Ron
> >
> >
> > ------------------------------------------------------------------------
> >
> >
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>
> --
> Darin Perusich
> Unix Systems Administrator
> Cognigen Corporation
> 395 Youngs Rd.
> Williamsville, NY 14221
> darinper at cognigencorp.com
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> nflug at nflug.org
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>
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