[nflug] Ticket Tracking / Helpdesk App / Time Tracking

[Darin Perusich]

check out rt: request tracker, http://www.bestpractical.com/rt/. i've
never used it, we have a custom app here but i know from a few people
who to use it that it's really nice.

sugarCRM is more for customer resource management and i don't think it
will really lend itself well to what you're looking for.

try searching for 'helpdesk' on freshmeat.net.

Ronald Wechter wrote:
> All,
> 
> Has anyone used a good opensource ticket tracking application?  My
> needs would be something that can accept incoming emails; accept
> manually inputted tickets; track the time spent on each issue along
> with all the steps of the issue; and finally something that can total
> the time spen total for a customer.
> 
> SugarCRM is nice - You can track tasks and "bugs" but it does not
> have time tracking in it.
> 
> Egroupware (Phpgroupware) - This is nice but the Ticket Trasking
> System (TTS) is not really integrated into the contacts section (ie:
> Cannot total all the issues open with a particular client).
> 
> Zentrack - Not much experience but looking into its features.
> 
> Suggestions would be great
> 
> Ron
> 
> 
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-- 
Darin Perusich
Unix Systems Administrator
Cognigen Corporation
395 Youngs Rd.
Williamsville, NY 14221
darinper at cognigencorp.com
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